Gas Leaks

If you smell a gas leak, call 911 or the Milton Police Department at (850) 983-5420. They will dispatch the correct gas department officials immediately.

Natural gas is a colorless, odorless gas that is lighter than air, so in the event of a leak, it will rise. To help detect leaks easily, a product called mercaptan is added to our gas to give it an odor similar to rotten eggs.
Some signs of a gas leak include:

  • Gaseous or hydrocarbon odor
  • Blowing or hissing sound
  • Dust blowing from a hole in the ground
  • Continuous bubbling in wet or flooded areas
  • A spot of dead or discolored vegetation in an otherwise green area

If you detect a gas leak: (maybe put this section in another color to stand out)

  • Open windows and doors
  • If possible, eliminate any source of ignition
  • Leave the area immediately. Do not smoke, turn off/on any switches or appliances, or use a phone or cell phone.
  • Go to a safe location such as a neighbor’s home and immediately call 911 or the Milton Police Department at (850) 983-5420.

In case of an emergency, please provide:

  • Name
  • Address or location
  • Telephone number
  • Type of building or site
  • Location of odor (inside by appliance or outside of building)

Beware of Carbon Monoxide

Carbon monoxide (CO) is an odorless, colorless, deadly gas produced when any fuel such as gas, oil, kerosene, wood, or charcoal is burned. If appliances that burn fuel are maintained and used properly, the amount of CO produced is usually not dangerous. However, if appliances are not working properly or are used incorrectly, dangerous levels of CO can result. Excessive levels can be deadly very quickly.

Flu-like symptoms such as headaches, drowsiness, nausea and blurred vision may be indicators of CO poisoning.

If you think you have CO poisoning:

  • Get fresh air immediately. Turn off any appliances and leave the house.
  • Go to an emergency room and tell them you suspect you have CO poisoning.

We recommend having all fuel-burning appliances tested yearly and anytime you suspect a problem. Natural Gas of Milton has trained professionals that will gladly test your natural gas appliances.

In addition to annual tests, we recommend installing Carbon Monoxide detectors if you have any gas or other fuel-burning appliances in your home. These can be purchased at home improvement stores.

Natural Gas Meters

Check your gas meter often to be sure there is no damage from fallen limbs or other debris. Always keep your meter clear of shrubs and other obstacles. This makes the meter easier to read and allows easier access for maintenance or in case of an emergency.

Call 811 Before You Dig – It’s the Law!

Avoid inconvenient and potentially dangerous interruptions to your service by calling 811 before you dig. By law, prior to any digging, the excavator must notify the Sunshine One-Call Center at (850) 432-4770 or 811 during normal business hours, excluding holidays. Here’s what to expect when you make this free call:

  • A service representative will ask you questions regarding the location of your planned excavation/dig. Two days after your request, a locate ticket will be issued to dig or excavate. Ample time is given to each utility owner in the area to respond and accurately locate his or her utility.
  • The Sunshine One-Call law applies to everyone, including home owners who may be excavating for a flag pole installation, landscaping, pool or other excavation activities.
  • Yellow pipeline markers are placed at key locations where a gas pipeline crosses streets, driveways, etc.
  • Our markers have phone numbers on them requesting excavators to call prior to digging in the area.

In the event that any person hits or punctures a gas line, STOP ALL EQUIPMENT AND EVACUATE THE AREA IMMEDIATELY. Call 911 or the Milton Police Department at (850) 983-5420 at once. Report even minor damage, such as dents, scrapes or chips to the line. Do not cover the line.

Service Marker Colors
Marker flags are used to help locate gas and other service lines.

Color Chart Used When Locating Services
Color Service
RED Electric
ORANGE Communication/CATV
BLUE Water
PURPLE Temporary Survey Markings
WHITE Proposed Excavation